Frequently asked questions
What sets FIORE CHICAGO apart from other floral preservation companies?
At FIORE CHICAGO, every piece is treated as a work of art. It isn’t just an heirloom or a memory; it’s a way to honor your “right now.” Your expression is at the heart of what we do. We combine fine-art composition, premium materials, and a design-forward approach to preserve your florals with timeless beauty. Each piece is handcrafted in Chicago, blending modern technique with classic aesthetics to complement your or your loved one’s home for years to come.
Why are FIORE CHICAGO’s prices lower than other companies offering comparable quality?
We believe beautiful expression shouldn’t be reserved for those willing to spend egregious amounts of hard-earned money. That’s why we invest in high-quality materials, skilled artists, and thoughtful customer service, but skip unnecessary expenses like elaborate packaging or third-party selling fees.
By keeping all sales through our own website and maintaining modest profit margins, we’re able to offer fine art floral pieces that remain both exceptional and accessible.
What is the return policy?
Because each piece is custom-made, we’re unable to accept returns. Thank you for understanding.
When will I get my order?
Custom orders typically take 6–8 weeks from the time an order is placed or a bouquet is received to final delivery. Ready-made pieces usually ship within 10–14 business days.
Where are your products manufactured?
While we source our frames and building materials, such as floral adhesives, from trusted suppliers across a wide range of areas, every floral piece is carefully handcrafted in Chicago.
How much does shipping cost?
We’re pleased to offer free standard shipping (10–14 business days).
Does FIORE CHICAGO service outside of Illinois?
We’re happy to offer our services to clients anywhere in the United States. If you’re sending flowers for preservation, please note that buyers are responsible for safely shipping them to us, and flowers must be no more than two days old. Overnight shipping is strongly recommended and typically costs between $200–$400.
Do you offer rush orders?
Yes! We’d love to learn more about your vision. Please reach out to studio@fiorechicago.com.
Do you offer free local pick-up?
We're happy to provide local pick-up in Chicago and arrange a personal delivery within five miles of downtown.
I have something special I’d like to include in a Fiore Frame or shadow box. Is this something FIORE CHICAGO can accommodate?
Absolutely! We love creating meaningful, one-of-a-kind pieces. Depending on the item, we can often incorporate small keepsakes or personal touches into your frame or shadow box design. Please reach out to studio@fiorechicago.com with details and photos of your item, and we’ll be happy to confirm what’s possible.
Have a question not on here? Reach out to us on our contact form.